Introduction
At Pakhi Beauty Care, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, book an appointment or use our services.
Information we collect
Personal information
We may collect personal information that you give us when you:
- Register for an account
- Book an appointment or send an enquiry
- Subscribe to offers and updates
- Contact us through our website, phone or WhatsApp
- Take part in surveys or promotions
This may include your name, email address, phone number, preferred services, appointment history and payment details.
Health and consultation notes
To keep treatments safe, we may record allergies, skin or scalp conditions and patch test results that you share with us. We use these notes only to plan your treatments and keep them confidential.
Automatically collected information
When you visit our website, we may automatically collect information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website addresses
How we use your information
We use the information we collect to:
- Book, confirm and remind you about appointments
- Plan safe and suitable treatments
- Send offers and updates by SMS, email or WhatsApp when you have agreed to receive them
- Improve our website and customer service
- Prevent fraud and improve security
- Comply with legal obligations
Information sharing and disclosure
We do not sell, trade or rent your personal information. We may share it only with:
- Service providers who help us run our business, such as messaging and booking tools
- Payment processors for card and UPI transactions
- Legal authorities when required by law
Data security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing messages at any time
- Withdraw consent for data processing
Cookies and tracking technologies
We use cookies and similar technologies to improve your browsing experience, understand site traffic and remember your preferences, such as staying logged in. You can control cookies through your browser settings.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: